ServiceNow Principal Technical Consultant - HRSD
Remote / Online - Candidates ideally in
Canada
Listing for:
Crossfuze
Full Time, Remote/Work from Home
position
Listed on 2026-02-10
Job specializations:
-
IT/Tech
IT Consultant, Technical Support
Job Description & How to Apply Below
Our Principal Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in Service Now and develops solutions for the customer’s Service Now environment.
This position requires specific experience in the HRSD module in Service Now.
This position is fully remote, candidates for this role must be located in Canada.
Position Responsibilities:
Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacityAdvise customers in their efforts to take advantage of the Service Now to improve their business processesGuide customers in completing required documentation such as business requirement workbooks for technical aspects of the solutionDraft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themGuides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagementLead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources developmentProvide technical expertise in how to best support Service Now best practices focused on configuration vs. customizationBe an expert in Service Now platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practicesPrepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solutionJuggle multiple and complex projects/initiativesPromote continuous improvement practices for delivery/engagement materialsSupport specific sales activities when requiredProvide training and mentoring to other members of the Crossfuze Delivery team upon requestMaintain 75% billable utilization targetRequirements
5+ years of experience implementing, configuring, and customizing Service Now4+ years of experience with common web technologies and networking ( XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)Ability to work remotely and with remote resources as neededAbility to understand and implement complex end-user requirementsAbility to effectively organize work across multiple projectsStrong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principalsWorking knowledge of relational databasesAbility to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for developmentExcellent communication and interpersonal skills, with the ability to interact effectively with clients and team membersA deep understanding of at least 4 product lines’ principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standardsCertifications
Required
:
Service Now Certified System Administrator (CSA)Required: Service Now Application Developer (CAD)Required
:
Service Now Implementation Specialist certification in four or more application areasBenefits
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!Flexible remote work optionsAdditional PTO day for mental healthCompetitive paid time offHalf-day FridaysYour time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.Paid maternity and paternity leave for biological birth and adoptionNewborn, adoption and fertility assistanceCompetitive training & development programsExtended Healthcare PlanGroup RRSP with employer match10 days toward bereavement leaveCrossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.Compensation Range:
The anticipated compensation range for this position is $,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity:
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
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