Admin Platform

Location:
Remote | Canada
Type:
Full time | permanent |
24/7 support according to a predefined schedule
Team:
Service Now
Ateko, backed by Bell Canada, delivers IT solutions across five platforms:
Service Now, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.

The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!

YOUR IMPACT
You won’t be stuck in maintenance mode. You will work on high‑impact strategic projects to maximize value for our clients. You will provide support, maintenance, and ongoing enhancements for the Service Now platform for some of the world’s largest brands, and your success will be measured by your ability to operate in a dynamic environment where priorities can shift quickly.

YOUR TEAM
We hire top-tier talent and give them the space to shine. You will work closely with development, architecture, business analysis, QA, change management, and delivery teams, as well as business stakeholders and clients, to ensure the platform’s support, evolution, and overall quality. No egos, just smart people solving complex problems together.

WHAT TO EXPECT
This role will require residing in Canada and being available and willing to work 24/7 support shifts according to a predefined schedule (2 weeks out of every
5).

Your day to day will look like this:

• Administration & Service Now Support
  Take ownership of Service Now incidents while meeting established SLAs.
• Development & Enhancements
  Work on user stories for new developments or platform improvements.
• Change Management
  Execute the deployment of change requests submitted by various stakeholders.
• Coordination
  Work closely with the Engagement Manager, who assigns tasks to system administrators.

THE EXPERIENCE WE ARE LOOKING FOR
The following experience will help you succeed in this role.

• Minimum of 2 years of experience in Service Now system administration.
• Strong knowledge of:
  • Service Now module administration (Incident, Change, CMDB, etc.)
  • ACL management, UI Policies, Business Rules, Catalog Items, etc.
  • Service Now development (client‑ and server‑side JavaScript, Flow Designer, etc.)
• Ability to diagnose and resolve complex issues.
• Understanding of ITSM best practices and ITIL processes (an asset).
• Ability to operate in a critical, continuous support environment.
• Excellent communication skills in French and English.
• Strong rigor, autonomy, and sense of responsibility, especially in a 24/7 context.
• Ability to work under pressure and manage multiple priorities.
• Willingness and availability to work 24/7 support shifts (2 weeks out of every
  5).
• Must reside in Canada.

OUR OFFER

• Remote work:
  The choice is yours, work from home or from one of our offices.
• Vacation:
  Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
• Insurance:
  You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
• Telemedicine:
  Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
• Group RRSP:
  If you contribute, Ateko will match up to 2% of your annual salary.
• Professional development:
  Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you’re always leveling up.

We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs.

NEXT STEPS

• Apply! We consider applications as they come in, and you will hear from us no matter what the decision.
• If we move ahead, a recruiter will invite you to a first interview over Teams.
• If there is a fit with the role we will invite you to meet the direct team (1 to 3 interviews depending on the role).
• We’ve reached the offer stage!

ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or  to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at

Let's innovate together for a better future

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