Dynamics 365 Business Operations Manager

Overview

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice.

The role involves owning the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

• Growth
  • Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
  • Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
  • Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
  • Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
  • Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
• Talent
  • Support the addition of new talent through participation in the recruitment process
  • Ongoing mentoring and coaching of the team including performance management and career guidance
  • Team utilization planning and forecasting
  • Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
• Engagements
  • Manage multiple engagements against budget, timeline and scope
  • Provide financial and accounting recommendations to clients operating on Business Central
  • Be the go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
  • Monitor and manage vendor relationships where applicable
  • Leading internal and external action planning meetings and driving deliverables to closure
  • Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
  • Build deep relationships with Clients and assist in expanding engagement
• Operations
  • Ensuring effective delivery of operations and high customer service
  • Ensuring adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
  • Support the finance team as part of the month end billing process
  • Support the evolution of tools and operational procedures driven through the lens of continuous improvement
  • Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

• You demonstrate BDO's core values through all aspect of your work:
  Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

• Bachelor’s degree in business, technology or a related discipline
• D365 Business Central Functional Consultant Associate certification (MB-820)
• CPA
• 8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
• 5+ years’ experience in the…