Readiness Services Consultant; Remote, AUS
Singapore
Listed on 2026-02-12
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IT/Tech
Cybersecurity, IT Consultant
As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.
We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?
The future of cybersecurity starts with you.
As a Readiness Services Consultant at Crowd Strike's, you will be a strategic partner helping customers prepare for incident response, maximize their Crowd Strike Services investment, and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.
LocationFlexible within Australia, Singapore and Japan
What You’ll DoDeliver incident readiness exercises and workshops, focused on preparing Crowd Strike Services clients for initial response and cybersecurity investigations
Facilitate conversations with cybersecurity technical and executive stakeholders around critical complex incident response and cybersecurity preparedness concepts.
Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
Drive customer preparedness through education, strategic planning, and optimization of their Crowd Strike Services investment
Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
Execute timely account reviews, follow-up documentation, and service scoping
Develop and maintain customer success plans with clear next steps
Contribute to program enhancement initiatives and best practices development
Support team pipeline growth through strategic account expansion
Experience in cybersecurity services, including incident response or management, or customer success, or advisory consulting
Proven track record of managing senior-level relationships in technical environments
Sound knowledge of the cyber threat landscape and current incident response trends
Strong project coordination capabilities with emphasis on customer service
Excellence in both written and verbal communication
Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
Clear competency in managing multiple customer relationships simultaneously
Strong business acumen and problem-solving skills
Track record of implementing program improvements
Knowledge of security frameworks and compliance requirements
Previous experience in incident response or security consulting
Experience with service delivery optimization and process improvement
Platform to work with industry-leading security professionals and technologies
Variety of learning and growth opportunities
Chance to build and maintain strategic customer relationships
Opportunity to drive cybersecurity preparedness for leading organizations in the context of an evolving threat landscape
Scope to contribute to the growth and evolution of Crowd Strike's Services business and beyond
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class…
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