Specialist, Desktop Support

Job Description

We want you to bring your exceptional skills and experience with you and join our team as a Specialist, Desktop Support! In this role you will be handling all requests for provisioning and shipping new IT equipment for the organization, including hardware needed for newly acquired locations. In addition, this role will also provide deskside support as required.

This role is located at our Home Office in Delta, British Columbia.

• Installing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, presentation equipment, software, and other products
• Receiving and responding to incoming calls, emails, and/or work orders from IT Service Desk regarding reported hardware issues
• Directly supporting the IT Service Desk, by taking emails and calls from end-users for general IT support
• Performing on‑site analysis, diagnosis, and resolution of complex desktop issues for end users, and implementing corrective solutions, including off‑site repair
• Assisting the Merger & Acquisition IT Implementation team in hardware deployment, procurement of new equipment, and assets for acquisitions
• Procuring and configuring IT assets to support acquisition deadlines (Computers, Peripherals, iPads, and other ad‑hoc devices)
• Administering and resolving issues with associated end‑user workstation network software products, when required
• Liaising with third‑party support and PC equipment vendors, when necessary

• 1-3 years experience in a similar role in an IT department
• Post‑secondary education in an IT related field combined with ITIL and/or CompTIA A+ certification
• Experience with IT service management (ITSM) systems
• Intermediate to advanced knowledge of IT tools (Windows 7-10 operating system, Active Directory, Remote Desktop, Office 365, ZOOM, Google Chrome web applications, Forti Client VPN)
• Strong analytics and problem solving skills
• Exceptional customer service skills, time management, and triaging skills
• ITIL Foundations Certification (v3 or v4) or CompTIA IT Fundamentals, A+, etc. considered an asset
• Bilingualism (French/English) is considered an asset

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year
• A coaching culture that fosters ongoing growth and development opportunities
• A people‑first culture (but dogs are also welcome)
• An organization that gives back locally and nationally, and supports you in doing so as well

FYihealth group is Canada's leading diversified healthcare organization comprised of FYiDoctors, Visique, Bon Look, and Solis Optics. Doctor‑led, professionally managed, and patient‑focused, the organization concentrates on delivering outstanding eye care with patient‑centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest‑growing eye care provider with our Canadian‑owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal‑opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is between $55,300 to $60,000 annually considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.