Technical Support Specialist
Remote / Online - Candidates ideally in
Khobar, Eastern Province, Saudi Arabia
Listed on 2026-02-13
Khobar, Eastern Province, Saudi Arabia
Listing for:
Smart Technology Solutions
Remote/Work from Home
position Listed on 2026-02-13
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Job Description & How to Apply Below
Incident & Problem Management
- Perform advanced troubleshooting to identify root causes of recurring or complex issues.
- Restore services within defined SLA targets.
- Document root causes, fixes, and preventive actions.
- Support Problem Management by identifying trends and recurring incidents.
- Diagnose and resolve complex hardware, software, network, and system issues.
- Support operating systems, applications, servers, cloud services, and endpoints.
- Apply fixes, patches, configuration changes, and workarounds where required.
- Validate solutions before closing tickets.
- Support enterprise systems such as:
Microsoft 365 / Email services, Active Directory / Azure AD, Endpoint management (Intune, MDM, EDR), Network connectivity (LAN, WAN, VPN), Backup and monitoring tools. - Perform controlled changes following approved change procedures.
- Escalate unresolved or critical issues to Level 2 or vendors with complete diagnostics.
- Create and update knowledge base articles and technical documentation.
- Ensure ticket updates are accurate, detailed, and professional.
- Communicate clearly with customers on issue status, progress, and resolution.
- Explain technical issues in a simple, customer-friendly manner.
- Manage customer expectations during incidents and outages.
- Monitor systems, alerts, and dashboards.
- Take proactive action to prevent incidents where possible.
- Support maintenance activities and system health checks.
- Strong troubleshooting and analytical skills
- High understanding of IT infrastructure and cloud services
- Knowledge of ITIL processes (Incident, Problem, Change)
- Ability to work under pressure and manage priorities
- Clear documentation and communication skills
- Certifications are Strongly Preferred :
- ITIL® 4 Foundation
- CompTIA Network+
- CompTIA A+
- Microsoft Certified:
Endpoint Administrator Associate (MD-102) - Microsoft Certified:
Azure Administrator Associate (AZ-104) - Microsoft 365 Certified:
Administrator Expert - Nice to Have:
- CompTIA Security+
- Microsoft Certified:
Security Operations Analyst Associate (SC-200) - Cisco CCNA
- Fortinet NSE / Palo Alto Certifications
- A culture of growth:
Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within. - Continuous feedback:
We don’t wait for annual reviews — we believe in real-time coaching and development. - Supportive & collaborative vibes:
We re all about learning together, cheering each other on, and diving into challenges as a team. - A space for every personality:
Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work. - Flexible work options:
Enjoy up to 6 Work from Home days per month — balance that works for you.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×