1st Line Support Analyst

1st Line Support Analyst - Hybrid

Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis.

Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.

• Diagnose faults, support, install, and maintain the following Microsoft Products:
  Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications
• Support for the following features, services and roles:
  Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, One Drive
• Install, update and support anti-virus solutions. Ongoing communication with customers regarding support requests
• Install and configure Routers, Firewalls, Servers, PC's and Printers
• Diagnose and repair network faults
• Install and configure remote access/VPN solutions
• Ensure your tickets are kept up-to-date with accurate information and relevant time entries
• Maintain client confidentiality at all times
• Adhere to the data protection act
• Focus on maintaining effective customer serv...