M365 Application Support Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• Mastery of ITIL processes Incident Problem Knowledge Management.
• Management of an incident backlog prioritization SLAOLA compliance end to end follow up.
• Handling of major incidents P1 coordination communication post mortem analysis.
• Experience with the Follow the Sun operational model is a plus.
• Advanced use of ticketing tools Service Now.
• Analysis and production of KPIs dashboards.
• Broad technical knowledge workstation environments.
• Understanding of automation and process optimization initiatives.
• Management of operational documentation.

• Operational leadership and ability to lead global teams.
• Excellent verbal and written communication including in crisis situations.
• Professional English required international context.
• Strong organizational skills rigor and ability to prioritize effectively.
• Stress management and quick decision making in critical situations.
• Analytical mindset to diagnose and resolve incidents efficiently.
• Customer oriented attitude and strong service mindset.
• Ability to drive continuous improvement initiatives.
• Language Fluent in English French is a plus.
• Working from home voluntary basis for up to 2 days per week after 3 months of joining subject to managers discretion.
• Calendar Holiday to follow USA.
• Flexibility to work during nonstandard working hours days as requested.
• Should be willing to support after hours during busy periods.

The base compensation range for this role in the posted location is: 87,000 to 102,000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the…