IT Support Specialists; Dynamics and Sharepoint

Respond to assigned tickets involving SharePoint, One Drive, Teams or other Microsoft applications:

Permissions and external sharing;

Search issues;

Broken links, displays and bugs within platforms;

Restoring deleted files, sites, groups;

Changes or customizations to existing sites/libraries;

Adding and maintaining documentation in the Knowledge Base about issues;

Reviewing and updating Resource and Guidance Centre documentation for end users to ensure accuracy and currency.

Work with business users to determine requirements for sites, libraries and permissions;

Set up new Teams Groups according to procedures;

Create, change, update SharePoint sites and permissions;

Migrate content from sites, One Drive or other locations;

Review message centre updates and prepare for application changes;

Liaise with Records Management staff for Information Management connections into IA.

Post-secondary diploma in Computer Science/Information Technology or related field.

3 years of technical experience supporting SharePoint Online and various Microsoft 365 applications (e.g., One Drive, Teams, Microsoft Azure Services and Databases).

Experience working with SharePoint managed metadata and term store;

Technical aptitude with the capacity to quickly learn new systems and solve complex technical problems with creativity and efficiency;

Excellent communication skills (verbal and written), with the ability to gather requirements from non-technical staff;

Ability to perform analysis and research of various technologies independently;

Excellent customer service skills, building relationships with colleagues and stakeholders with varying technical knowledge;

Ability to work under pressure and within tight timelines;

Ability to work both independently and collaboratively in a team environment.

Experience using Power Shell and/or automated scripts;

Experience building and maintaining Microsoft Flows and Microsoft Power Apps;

Knowledge of Microsoft Dynamics CRM and Microsoft Dynamics NAV;

Knowledge of Digital Records Management in SharePoint.

Flexible remote work arrangement;

Availability to work onsite in Toronto, Ontario up to four times per year or more;

Extended periods of sitting, keyboarding, and viewing a screen;

Occasional overtime may be required.

Alignment with the vision and values of our client – respect, integrity, passion, and diversity.