Gainsight Administrator​/Technical Steward

Position: Gainsight Administrator / Technical Steward
This job is with Elsevier, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Are you an experienced data analyst who enjoys solving complex problems using tools such as SQL, python, and Tableau?
Are you interested in analyzing generative AI solutions?
About our Team
Our global team supports products in electronic health records that introduce students to digital charting and prepare them to document care in today's modern clinical environment. We have a very stable product that we strive to maintain. Our team values trust, respect, collaboration, agility, and quality.
Elsevier is singularly focused on helping healthcare professionals improve clinical outcomes through evidence-based care. Our generative AI team works on evaluating and implementing cutting-edge AI technologies to enhance our healthcare solutions while ensuring their safety, reliability, and compliance with healthcare standards .
About the Role
The Gainsight Administrator / Technical Steward will serve as the primary technical expert responsible for managing, configuring, and optimizing Gainsight within our sales tech ecosystem. This role involves overseeing integrations with Salesforce and other enterprise applications, ensuring data integrity, and supporting user adoption across our global sales teams. The ideal candidate will possess a strong technical background in Gainsight and Salesforce, along with strategic and stakeholder engagement skills to maximize platform value.

Key Responsibilities
Admin & Support
- Lead the configuration, customization, and ongoing maintenance of Gainsight modules to support sales and customer success initiatives.
- Manage integrations between Gainsight and Salesforce and other enterprise application, ensuring data accuracy, consistency, and security.
- Develop and maintain dashboards, reports, and workflows that deliver actionable insights for sales and customer success teams.
- Provide technical support, training, and documentation to promote platform adoption and best practices.
- Monitor system performance, troubleshoot issues, and implement improvements to ensure reliable operation.
Tech Stewardship
- Act as a key point of contact for product owners and business stakeholders regarding Gainsight capabilities.
- Oversee compliance with governance standards and ensure technical due diligence is maintained.
- Support the solution and technical architecture to ensure Gainsight aligns with the company's overall system architecture and target state plans.
- Collaborate with product owners to review platform effectiveness and identify opportunities for improvements or consolidation.
- Stay informed about new features, industry trends, and alternative solutions that could provide greater benefits.
- Work with other system stewards to identify opportunities for system integration and efficiency
Requirements

Qualifications:

- Proven experience as a Gainsight Administrator, Technical Steward, or similar role supporting Gainsight and/or Salesforce or other sales technology applications
- Strong understanding of customer success processes, sales operations, and data management.
- Hands-on experience configuring and customizing Gainsight modules (e.g., CSM, Journeys, Reports & Dashboards).
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and coordinate with multiple teams across regions.

Preferred Qualifications:

- Gainsight certifications (e.g., Gainsight Certified Admin or equivalent).

- Experience with Salesforce administration is a plus
- Familiarity with data analytics, visualization tools, and automation.
Work in a Way that Works for You
We promote a healthy work-life balance across our organization. We offer various well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals.
Working for You
We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer:
Comprehensive Health Insurance covers you and your immediate family.

Enhanced Health Insurance Options with competitive rates.

Group Life Insurance ensuring financial security for your loved ones.

Group Accident Insurance offering extra protection.

Flexible Working Arrangements to achieve a balanced work-life schedule.

Employee Assistance Program providing support for personal and work-related challenges.

Medical Screening prioritizing your well-being.

Modern Family Benefits including parental and adoption support.

Long-Service Awards recognizing dedication and commitment.

Celebratory New Baby Gift.

Subsidized Meals (location-specific).

Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

Free Transport for home-office-home commutes (location-specific).

About the Business
A global leader in information and…