Associate Digital Customer Success Manager

Employer Industry: Legal and Financial Information Services

• Salary up to $102,700 CAD
• Opportunity for career development and growth within a culture of continuous learning
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits, including flexible vacation and mental health days
• Award‑winning company culture focused on inclusion and belonging
• Chance to make a real‑world impact by supporting justice and transparency

• Develop and implement scaled digital customer success programs to maximize value for customers
• Create automated nurture campaigns to deliver timely messages through various channels
• Use data‑driven insights to monitor customer engagement and proactively address risks
• Collaborate with cross‑functional teams to align customer programs with overall strategies
• Track and optimize campaign performance using analytics tools

• 2–4 years of experience in Customer Marketing, Digital Customer Success, or Product Led Growth in B2B SaaS
• Experience with customer communication tools, including email automation
• Proficiency in building email automation programs, particularly in Eloqua
• Strong communication skills and ability to promote customer engagement initiatives
• Project management skills with the ability to manage multiple priorities and meet deadlines

• Experience with Microsoft 365, Salesforce, and Pendo
• Basic graphic design skills and familiarity with AI tools
• Data‑driven approach with strong analytical abilities, including experience with Excel, Power BI, or Tableau

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.