Senior Salesforce Administrator

Salary: £45,000 - £55,000 per annum

Employment type: 6 months FTC

Hours per week: 37

Reporting into: Salesforce Product Manager

Department: IT

to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require little to no travel into our UK sites. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

The Senior Salesforce Administrator sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

The Senior Salesforce Administrator will oversee and coordinate all activities relating to Sales Cloud and Service Cloud within the University’s Salesforce environment. The role is responsible for ensuring the platform operates effectively, delivers maximum value to stakeholders, and evolves in line with organisational priorities.

Working as a key member of the Salesforce team, the position drives continuous improvement and innovation across Sales Cloud and Service Cloud, enhancing system capability and user experience. The role ensures that development, configuration, and enhancement activities are delivered within agreed timelines and aligned to business requirements.

The Senior Salesforce Administrator leads on gathering and translating stakeholder requirements into scalable, best-practice Salesforce solutions, supporting seamless system functionality across multiple user groups. This includes building and optimising custom solutions, troubleshooting technical challenges, and maintaining the integrity and performance of the Salesforce ecosystem.

In addition, the role contributes to strengthening Salesforce adoption and capability across the University by supporting user training, knowledge sharing, and collaboration within the Salesforce team, ensuring the platform continues to enable operational efficiency and strategic growth.

• Delivering development in an Agile/SCRUM framework.
• Administration of Salesforce's Sales Cloud Functionality.
• Salesforce customer facing applications.
• Working as part of an IT service delivery team, solving problems and building positive relationships with users.
• Salesforce native Sales functionality and Salesforce Sales Engagement
• Excel skills with ability to use formulas, v-lookups, and other manipulating data techniques.
• Technical and communication skills with the ability to interface directly with internal stakeholders to understand their needs in order to support and enhance the system accordingly.

• Knowledge of Salesforce Sales Cloud, Education Cloud or other Salesforce Clouds.
• Certifications in Salesforce Cloud / Service Cloud / Salesforce App Builder / Salesforce Business Analyst

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays…