Client Account Manager | eCommerce | Remote

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We’re hiring a Client-Facing Account Manager to own client relationships end-to-end while guiding high-level, full-funnel strategy alongside our internal channel teams. This role is equal parts relationship, performance storytelling, and strategic direction — helping clients stay confident, aligned, and growing.

You’ll be the primary strategic partner for a portfolio of high-growth eCommerce brands, leading recurring meetings, translating performance into clear narratives, and turning client feedback into actionable internal direction.

We’re a rapidly growing performance marketing agency specializing in creative strategy, ads management, and conversion rate optimization for eCommerce brands. We’re focused on doing excellent work, exceeding expectations, and building a smart, supportive team that keeps leveling up.

You’ll be the strategic “owner” of your accounts — driving clarity, alignment, and momentum across client relationships and internal execution.

• Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor

• Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps

• Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early

• Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth

• Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well

• Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership

You’re confident in client-facing strategy, strong at performance storytelling, and organized enough to keep multiple accounts moving smoothly.

• 3+ years in Account Strategy, Account Management, or a similar client-facing role (agency experience strongly preferred)

• Strong understanding of performance marketing fundamentals and digital channels (paid media, CRO, creative, SEO)

• Comfortable pulling insights from eCommerce metrics like ROAS, AOV, LTV (and communicating them clearly)

• Excellent client relationship management and communication skills (clear, calm, strategic)

• Strong organization + follow-through across meetings, action items, and internal coordination

• Competitive pay based on experience and location.

• 100% remote with flexible hours.

• Direct ownership of high-value accounts (budgets scaling to $500K+/mo).

• Strategic influence over campaign direction and creative planning.

• Opportunity to help brands scale beyond $10M+ in annual revenue

✅ You like owning client relationships and driving strategy
✅ You can turn performance numbers into a story clients instantly understand
✅ You’re proactive and naturally spot issues before they become problems
✅ You love cross-functional collaboration and keeping teams aligned
✅ You care about outcomes — not just reporting

Send your resume and a short note on your experience managing client relationships and guiding strategy for performance-focused accounts (especially in eCommerce).