Client Operations Operations Remote

• 🇿🇦
  Up to ZAR 600,000 salary on a full time, permanent employment contract
• 🌎 Fully remote working anywhere in South Africa!
• 🏖️ 33 Days Paid Leave and Benefits
• ✨ Exciting high growth product, relied on by leading global brands, particularly within sports
• 💻 Working with the latest hardware, techstack and tools
• The working hours are flexible, however primarily aligning with UK working hours across weekdays.

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!

As Storyteller continues to scale and support increasingly complex client use cases, we’re investing in strong client-side execution to ensure work moves quickly, clearly, and with full ownership.

Client Operations plays a key role in driving day-to-day execution for one of our most important clients: a leading sporting organisation operating at significant scale. This role sits at the intersection of client delivery, product execution, and technical problem‑solving. You’ll work closely with Account Managers, Product, and Engineering, but your focus is simple: ensure work moves forward and outcomes are delivered.

This is a hands‑on individual contributor role. You are not managing a team; you are accountable for execution.

• Owning day‑to‑day execution for a key client relationship
• Driving onboarding, configuration, feature rollouts, updates, and ongoing initiatives
• Translating client needs into clear actions, priorities, and next steps
• Working closely with engineering and product teams to unblock progress
• Investigating delivery or technical issues to understand root causes
• Managing short‑notice client requests and shifting priorities
• Using AI tools to accelerate investigation, documentation, analysis, and delivery workflows
• Maintaining clear visibility on status, risks, and next actions
• Improving internal processes, documentation, and delivery playbooks over time
• Taking responsibility for outcomes, even when requirements evolve or are initially unclear

• Experience in a hands‑on role such as client operations, product operations, implementation, delivery, or technical account management
• Strong sense of ownership and accountability
• Comfort working with technical or complex systems, even if you’re not an engineer
• Comfort using AI tools to work more efficiently, or a clear willingness to adopt them quickly
• Ability to operate effectively in ambiguous or fast-moving situations
• Clear communicator with both technical and non‑technical stakeholders
• Ability to manage multiple priorities without losing momentum

• Experience working with large or complex clients
• Exposure to SaaS platforms, integrations, or developer‑facing products
• Experience in sports, media, or content platforms
• Experience using AI to improve workflows, automation, or decision‑making
• Startup or scale‑up experience.

First, you will be invited for an on-demand video interview using Hirevire. After which, you’ll be invited to a video interview with the hiring manager. If successful, the last stage is a take home task.