Consulting Manager - WFH

Consulting Manager Position Summary

The Consulting Manager serves as a strategic liaison between Citi Xsys, its channel partners, and end customers. This role is responsible for overseeing both pre‑sales and post‑sales activities, including product training, partner enablement, solution delivery, and customer implementation.

In regions where Citi Xsys works directly with customers, the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.

• Primary Liaison: Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.
• Pre‑Sales Support: Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.
• Project Management: Lead end‑to‑end implementations, ensuring delivery of all documentation (project plans, blueprints, gap‑fit analyses, test cases, and sign‑offs).
• Partner Enablement: Support partners through recurring training webinars, on‑demand e‑learning content, and knowledge‑sharing forums.
• Compliance: Promote and monitor certification compliance among partners as outlined in partnership agreements.
• Revenue Growth: Identify and pursue upsell and cross‑sell opportunities within the existing customer base.
• Internal Reporting: Maintain accurate project records and updates within the Citi Xsys Project Management System.
• Product
  
  Collaboration:
  
  Work with the Product Development team to stay current on new features and communicate enhancements to partners.
• Sales Contribution: Support the sales process by contributing to RFP responses and presenting compelling value propositions.
• Knowledge Management: Create and maintain knowledge base articles and internal resources based on partner and customer feedback.
• Brand Representation: Represent Citi Xsys at industry events, partner meetings, trade shows, and product seminars.

• Industry Expertise: Strong understanding of retail operations, customer journeys, and modern retail challenges.
• Strategic Alignment: Demonstrated ability to align technology solutions with complex business goals.
• Collaboration: Exceptional skills in working effectively across cross‑functional teams.
• Execution: Proven track record of managing complex enterprise implementations and multi‑stakeholder engagements.
• Communication: Excellent verbal and written skills, with experience delivering engaging presentations and high‑quality technical documentation.
• Training Facilitation: Experience delivering training to partners and customers in both virtual and in‑person environments.

• Education: Bachelor’s degree in Business, Information Technology, or a related field.
• Certifications: Professional certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL) are highly advantageous.

• Product Mastery: High level of product knowledge and solution expertise.
• Partner Readiness: Completion of partner enablement programs and achievement of certification targets.
• Operational Excellence: Timely and within‑budget delivery of customer implementations.
• Account Growth: Measurable growth in revenue from upsell opportunities and customer retention.

$100,000 - $115,000 a month