Technical Support Engineer

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the company's products and services, as well as providing customer service and support via phone, email, and other communication channels. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and team members.

• Help troubleshoot and resolve a wide range of technical issues for our customers through email, chat, and screen shares
• Communicate complex technical information in user-friendly ways to both technical and non-technical customers
• Communicate customer reported issues internally and triage them to the correct team
• Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists

• 2+ years technical enterprise application support experience (SaaS an advantage)
• A bachelor's degree in computer science or related technology field is preferred
• Knowledgeable in HTML, jQuery, CSS

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@Walk Me! Enjoy quarterly wellness reimbursements, daily Bright Breaks to recharge, and Walk Me’s annual Wellness Month every July—because your well‑being matters all year long.
• Walk Me provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well‑being and diverse needs of our global workforce.
• Walk Me offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• Walk Me offers Refresh Me Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions:
  Ask HR about the specific offerings for your region!
• SAP's acquisition of Walk Me highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $50,000 and $70,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

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