Protection Plan Program Specialist Job Dartmouth Nova Scotia Canada,IT/Tech

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential!

Join Steele Auto Group as our Protection Plan Program Specialist!

Are you ready to step into a role that keeps our Aftersales Finance and Insurance program running smoothly and makes a real impact every day? As Steele Auto Group’s new Protection Plan Program Specialist, you will provide essential support across multiple dealerships, managing data, administrative tasks, and customer engagement to ensure accuracy, efficiency, and a seamless experience for every customer.

This opportunity is suited to someone who enjoys organization, working with data and systems, and playing a key support role within a growing program. You will collaborate with internal teams, connect with customers, and help keep processes moving smoothly behind the scenes.

Compensation: $40, - $45,, based on experience and capabilities.

Location: Flexible blend of in‑office and remote work, as required.

What You Will Be Doing:

Enter and maintain accurate customer, contract, and deal data across systems including PBS and First Canadian logs

Support reconciliation between sold deals, referrals, and reporting tools

Facilitate the signing of protection plan contracts and manage the follow‑up process for all outstanding items

Communicate professionally with customers by email, text, and phone

Review customer engagement in PBS and determine next steps, including calls or lead transfers

Build and manage follow‑up lists for aged leads, lease‑end customers, and prior Aftersales clients

Review campaigns and guides prior to launch to ensure links, forms, and flows are working correctly

Track Aftersales deals and referrals, flagging gaps or missing information to the Aftersales Finance and Insurance Leader

Other duties as needed from Management

What You Bring:

Comfort working across multiple systems and digital tools

Strong attention to detail and data accuracy

Clear written and verbal communication skills

Ability to manage multiple priorities and deadlines

Curiosity, adaptability, and a willingness to learn

A growth‑focused mindset that sees challenges as opportunities

Automotive, finance, or dealership experience is an asset, but not required.

Why This Role Matters:

Your work as the Protection Plan Program Specialist directly supports the success of the Aftersales program and helps create a seamless experience for both customers and dealership teams. You will contribute directly to the success of the team, building skills and expertise while supporting a growing, evolving program.

Why You Will Love Working with Steele Auto Group:

At Steele Auto Group, you are joining more than a workplace. You are becoming part of a community that values growth, recognizes effort, and supports you in building a career you are proud of.

We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees may have access to all, or some, of the following:

Matched Retirement Savings Plan: Build your future with an employer‑matched RSP, up to 4 percent after 3 months and up to 5 percent after 5 years

Flexible Health and Dental Plans: Choose from six cost‑shared options designed to fit your lifestyle, with dependable coverage for you and your family

Mental Health and Wellness Support: 24/7 confidential access to EFAP support for you and your family

Employee Discounts: Preferred pricing on vehicle purchases, parts, and service across our locations

Work Boot Reimbursement: Reimbursement provided immediately; no waiting period required

Steele University: Access role‑specific training anytime, anywhere; track your progress and earn rewards as you grow your skills

Please note that while we strive to post accurate compensation information, some external websites may display salary estimates that are not provided or verified by Steele Auto…


Increase/decrease your Search Radius (miles)



Job Posting Language