ServiceNow Automation Engineer

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

As a senior developer within the Cyber Security Organization, you'll be working on building the critical workflows in Service Now that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include:

• Write efficient, scalable code and continuously improve system performance and stability of the Service Now platform.
• Design, develop, and maintain new Service Now applications and platform enhancements within the scope of Cyber Security.
• Troubleshoot, debug, and resolve complex technical issues across Service Now modules.
• Provide guidance and mentorship to team members on Service Now development and portal usage.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the Service Now architect and business analysts.
• Utilize Service Now best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you'll bring

• Significant hands-on experience developing within a Service Now platform.
• Both Service Now Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• At least one of the following certifications is required:
  • Service Now ITIL Certification
  • Service Now Certified System Administrator (CSA)
• Understanding of Service Now architecture and performance optimization techniques.
• Strong development experience with:
• Java Script
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Excellent communication and collaboration abilities.
• Ability to work independently and lead technical initiatives.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany.

Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape.

The rewards

There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen,…