Data Scientist Customer Value Management B2B

Your future starts here

Join us as a Data Scientist in Customer Value Management and help shape the data‑driven future of customer interaction  work in a highly motivated team that designs and runs innovative trigger campaigns with advanced analytics, machine learning, and cloud technologies.

CVM is a strategically significant area at Swisscom—where data-driven insights translate directly into tangible business impact. Working closely with cross-functional business teams, you will develop, optimize, and deploy models and statistical analyses that make our customer communication smarter and more efficient.

If you combine strong modeling expertise with a curious, innovative mindset and passion for the telecommunications industry, this is the perfect platform to transform your ideas into impact. Here, you’ll bridge the gap between technical and business domains, drive fast and measurable results, and leverage cutting‑edge technologies to deliver value at scale.

• Support the validation of key business assumptions through deep, data‑driven analysis and clear interpretation of results
• Develop, operate, and optimize machine learning and optimization models to achieve precise trigger targeting, e.g., churn prediction, next best action (NBA), and price optimization
• Monitor model and trigger performance, identify improvement opportunities, and continuously refine algorithms and workflows
• Automate trigger creation, customer selection, and data processing steps to improve accuracy, speed, and scalability
• Work closely with the Customer Value and Revenue Lead to implement and scale data‑driven CVM strategies
• Align target selection and modeling approaches with business goals, ensuring clear and measurable value contribution

• Degree in Computer Science, Data Science, Statistics, Mathematics, Business Informatics, or a comparable technical/scientific field
• Proficiency in Python and SQL is a must
• Strong knowledge of machine learning algorithms, predictive modeling, data‑driven decision‑making, optimization techniques, and statistical testing is a must
• Hands‑on experience with big data processing and cloud platforms (e.g., AWS, Azure, GCP) is a must
• Solid understanding of complex data analysis and capability to extract clear business insights
• Proven ability to collaborate with business teams and communicate technical solutions in a clear and practical way
• Strong problem‑solving skills, high sense of ownership, self‑learning ability, and capacity for independent challenge resolution
• Experience in telecommunications or customer value management (CVM) domains is a plus
• Relevant experience in strategy consulting or similar analytical business environments is a plus
• Fluent in English;
  German proficiency is an advantage
• Team‑oriented mindset and a collaborative working style

With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience.

These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.

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To all recruitment agencies:
Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.

Rouven Bolt
Talent Acquisition Manager

Swisscom (Schweiz) AG
Pfingstweidstrasse 51, 8005 Zürich