Content Designer

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better.

As an organisation, our staff are committed to Our Values:
Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

This is an exciting time to join Barnet as we grow our Digital, Data and Technology (DDaT) capabilities and accelerate our digital transformation journey. We’re investing in smarter services, better use of data, modern technology, and you’ll play a key part in shaping this future.

As a Content Designer, you’ll be part of our Website & Digital Content Design Team, working in a multidisciplinary environment alongside colleagues from across DDaT. Together, you’ll help deliver innovative digital solutions that make a real difference to residents and staff.

You’ll create content that is simple, clear and accessible — helping people find what they need quickly and complete tasks with confidence.

This isn’t a graphic design or marketing role, although we do work closely with our colleagues in these areas. Our roles are mostly, but not exclusively, about words and interactions that create accessible, user‑centred content.

You’ll contribute to major projects, including:

• redesigning our “digital front door” to improve how residents access services such as Council Tax, Revenues & Benefits and Adult Social Care
• migrating our Drupal CMS to Local Gov Drupal and shaping the future of our CMS
• designing and enhancing our new My Account for residents
• improving and redesigning online service forms
• bringing microsites back into the main Barnet website
• continuously reviewing, testing and improving website content and user journeys.

You’ll work closely with service areas and subject matter experts to create, test and iterate content based on user needs. You’ll also manage daily content requests, edit and publish updates, and help ensure that our digital services are accessible and meet high standards of clarity and usability.

This is a hybrid role, with currently 1 day a week minimum (team day) in our Colindale office.

We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days.

Please  to download the Job description for this role. (Right-click and select “Open in new tab” so you can keep the job description open while completing your application)

You’re a skilled and enthusiastic Content Designer who is passionate about improving public services through clear, accessible and user‑centred content. You understand how people use digital services, and you enjoy turning complex information into simple, intuitive journeys.

You’ll thrive in this role if you:

• have experience designing high quality, user‑focused digital content
• are confident using research, evidence and data to inform decisions
• understand accessibility standards and how to design for all users
• can collaborate well with subject matter experts, designers, developers and product teams
• enjoy solving problems, simplifying complexity and improving user journeys
• can manage competing priorities in a busy, multidisciplinary environment
• are motivated by delivering meaningful improvements for residents and communities

If you’re committed to transforming digital information and services through user‑centred, accessible design — we’d love to hear from you.

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work‑life balance options may include hybrid working, flexitime, job share, home working, part‑time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of…