Technical Support Engineer - ALPHACAM; f​/m​/d), Services

Technical Support Engineer - ALPHACAM (f/m/d) Job Description

As a Technical Support Engineer for ALPHACAM, you will play a key role in delivering high-quality technical support and customer assistance for industry-leading CAD/CAM software solutions. You will work closely with customers to resolve technical issues, support software implementation, and ensure a positive user experience. This role combines problem-solving, communication, and technical expertise, with opportunities to contribute to training and professional services activities.

• Provide first- and second-line technical support to customers via Helpdesk, E-Support, and the Support Portal
• Diagnose and resolve software-related issues, including installation, configuration, and functionality challenges
• Accurately document customer cases, resolutions, and recurring issues to support continuous improvement and knowledge sharing
• Guide customers through troubleshooting processes and provide clear, professional technical guidance
• Deliver customer training sessions, webinars, or workshops on ALPHACAM features and best practices
• Collaborate with development and engineering teams by escalating bugs and sharing customer feedback
• Support internal teams, including Professional Services and Sales, when technical expertise is required
• Maintain strong customer relationships and follow up to ensure successful issue resolution and satisfaction

• Previous experience in a technical support or application support role, or user experience within CAD/CAM or manufacturing software (ideally Alphacam)
• Good understanding of CAD/CAM concepts, workflows, and software environments
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills in a customer-facing environment
• Ability to work independently while also collaborating effectively within a team
• Confidence in explaining technical concepts to both technical and non-technical users
• Willingness to travel occasionally within the UK and Ireland as required

• The opportunity to work with advanced CAD/CAM technology used across wood, stone, and composites industries
• A varied role combining technical support, customer interaction, and training delivery
• Professional development through hands-on experience and exposure to complex customer environments
• Collaboration with experienced specialists in a supportive, knowledge-driven team
• Flexible home-office working
• A stable role within an international technology-focused organization

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Information at a Glance
Division:
Division Production Software

Job Title:

Technical Support Engineer - ALPHACAM (f/m/d)
Job Function:
Technical Service & Support

Job Location (Short):
Telford, G , TF7 4PL

Workplace Type:
Hybrid Workplace Details:
Home Office in the UK
Req

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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