Clinical Service Desk Helpdesk Associate; remote

Employer Industry: Healthcare Technology Services

• Opportunity to work in a dynamic call center environment supporting healthcare clients
• Flexible shift options, including nights, weekends, and holidays
• Remote work opportunity with a supportive employer
• Commitment to improving patient outcomes and driving innovation in healthcare
• Chance to develop technical troubleshooting skills in a healthcare setting

• Handle inbound customer calls related to clinical applications such as Epic, Cerner, McKesson, and Meditech
• Track and document service desk calls and manage incident tickets in a timely manner
• Provide 24/7 support and resolution for incidents and issues
• Maintain a quiet, private workspace with high-speed internet for effective communication
• Lift equipment as needed and ensure readiness for equipment setup

• Minimum of 4 years of service desk/helpdesk experience or equivalent technical education and work experience
• At least 1 year of technical troubleshooting experience in healthcare systems and customer service
• High school diploma or equivalent required
• Availability to work flexible shifts, including nights and weekends
• Strong communication and interpersonal skills

• Experience in a call center environment
• Demonstrated service-oriented approach in interactions with clinicians and colleagues
• Proficient typing and English language skills, both verbal and written
• Strong listening skills to effectively understand caller needs
  
  Ability to thrive in a fast-paced environment

#Healthcare Technology #Customer Support #Remote Work #Career Growth #Technical Troubleshooting

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