Online Onboarding Consultant

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — ,
Auto Sync
,
Dealer track Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of
Auto Scout
24 group
, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

This role will be within the
Auto Sync
team. Auto Sync supports over 3,500 dealerships nationwide, delivering cutting‑edge software tools to simplify operations, boost marketing, and drive sales.

The Online Onboarding Consultant is responsible for the implementation and integrations with a focus on new customer onboarding. Each Consultant is responsible for the successful launch and delivery of our Software and Marketplace products. The Onboarding Consultants will work closely with Project Managers and other internal teams to ensure timely delivery.

Their primary responsibilities include configuration of inventory and customer data files, setting up integrations with third parties, and configuring all software settings. They are responsible for each component of the software configuration and level of quality. The incumbent must manage each task effectively to meet expected project timelines for the customer’s onboarding experience.

The Online Onboarding Consultant will be functional across products that include Websites, CRM, Digital Retailing, Desking, and Marketplace.

• Assist clients and Project Managers in the initial setup and installation of the software. Configure settings that align with product requirements and workflows.
• Ensure data migration of inventory and/or customer files is seamless and accurate.
• Collaborate with management, development, and project teams to resolve complex problems or issues that arise during the onboarding process.
• Build and maintain strong relationships internally and with clients to ensure satisfaction and retention.

• Post-Secondary Education
• 1+ years of experience in implementation, onboarding, or integration specialist type rolls

• 1+ years of experience in a client services/client support roll
• Experienced in handling and troubleshooting data in Excel (VLOOKUP, index match, nested formulas, goal seek, manipulating data, etc.)
• Experience in automotive-related sales or SaaS is a benefit
• Experience managing web technology, back‑end, application, content integration projects as well as experience with projects involving mobile, social, SEO/SEM, CRM, and digital retailing solutions

• Must be extremely organized, detail-oriented, and capable of self‑managing and multitasking in a fast paced, cross functional environment
• Requires strong customer focus, organizational skills, respect for others, and adaptable to change
• Excellent communication skills- comfort level with all levels of management and large project teams
• Strong problem‑solving skills, analytical capabilities, managing process and collaboration skills
• Must have attention to detail, a commitment to quality and be results driven and customer focused

The
base salary range for this position is CAD $50k - $55k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

• Employee and Family Assistance program
• Virtual wellness events
• Regular internal training programs
• Financial planning with 3% matching Pension
• Annual bonus structure

Use of Artificial Intelligence in Hiring:
We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status:
This job posting is for an existing vacancy.