Client Solutions Consultant

Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery?

Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement?

If so, Thomson Reuters are seeking an experienced, proactive, enthusiastic, and passionate Client Solutions Consultant to join our Global Solutions Consulting team.

• Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on.
• Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express
• Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases
• Work with clients to establish their business needs and co-design high value solutions that solve real business problems
• Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions
• Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics
• Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty
• Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates
• Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction
• Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express

• Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector
• Passionate about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working
• Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products
• Analytical and creative with the ability to design solutions to solve complex business problems
• Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators
• Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable
• Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do
• The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience

• Hybrid Work Model:
  We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth:
  By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits:
  We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for…