IT Service Desk Technician

Overview

Gloucester | On Site | 36k

IT Service Desk Technician

Join a well-established public-sector organisation that plays a critical role in keeping communities safe and services running 24/7. This is an opportunity to work in a meaningful, purpose-driven environment where technology directly supports frontline operations and thousands of users across the county.

As an IT Service Desk Technician
, you’ll provide a first-class front-line IT support service, supporting users working remotely and on-site, and ensuring incidents and service requests are resolved efficiently within agreed service levels.

• Act as the first point of contact for IT support via phone, self-service portal, and occasional walk-ins
• Support users with device, application, network, and remote working issues
• Resolve incidents and service requests within agreed SLAs
• Accurately log tickets, follow established processes, and maintain asset records
• Escalate incidents and service requests appropriately when required

• Experience working in an IT Service Desk or IT Support role
• Hands-on experience with Active Directory
• Exposure to Windows Servers
• Strong working knowledge of Microsoft 365
• Experience supporting or managing devices using Intune
• Customer-focused, professional, and calm under pressure

£33,603 – £35,772

• Purpose-driven role supporting critical public services
• Stable environment with structured processes and clear responsibilities
• Opportunity to develop technical skills within a Microsoft-focused estate
• Work that genuinely makes a difference to people across the region

Applications close on Monday 2nd February 2026.