Project Manager, IT Project Manager, IT Consultant

Enter Sona: the next generation of AI‑native, frontline workforce management.

We provide an end‑to‑end platform covering Scheduling, HR, Payroll and Communications to help large frontline organisations staff more effectively.

As a Project Manager at Sona, you’ll lead the coordination of an Implementation Pod consisting of a Solutions Architect and a Solutions Specialist. Together you’ll own a portfolio of enterprise implementations across the Social Care and Hospitality sectors.

You’ll run implementations of Sona’s products end‑to‑end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers. You’ll partner closely with senior stakeholders from our customers and internally across our Commercial, Product and Customer teams. You’ll thrive in a fast‑evolving environment and be a strong advocate for clarity and communication.

• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
• Manage project risks, dependencies and scope – communicating mitigations and changes clearly to all stakeholders.
• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.
• Produce clear, consistent documentation and status reports, escalating risks where required.
• Support our ‘Land and Expand’ approach by driving strong customer partnerships and early value realisation. Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.

• Proven success delivering enterprise software implementation projects on time, within budget and scope.
• Excellent communication and stakeholder management skills, including working with C‑level executives.
• Strong leadership and collaboration skills, able to influence without direct authority.
• Strategic thinker with strong risk management, planning and prioritisation capabilities.
• Calm, organised and results‑driven under pressure, with excellent time management.
• Confident in presenting, reporting and managing multiple complex projects simultaneously.
• Bonus: experience with workforce management or HR software, experience managing customers or in operations in Social Care or Hospitality industries.

• £70,000 – £80,000 per annum
• Hybrid role – 2 days in the London office a week + customer travel across the UK
• Share options
• 35 days annual leave (25 days standard + 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co‑working space stipend for those based outside London
• Bi‑annual all‑expenses‑paid team retreats
• The latest Mac Book and equipment budget for your home office
• Professional development budget
• Unlimited free books

Note:

this represents a typical benefits package for a UK‑based, full‑time employee. Exact details may vary based on location and employment type – please ask your contact in the Talent team to clarify the available benefits for you.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Project Management and Information Technology (Industries: Software Development)