Junior Implementation Manager

Junior Implementation Manager

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!

We are seeking a partner focused, organized and dynamic junior Implementation Manager to join our growing team. This person will support the onboarding of new MSP partners, organize webinars and classroom training sessions and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines, and ensuring high levels of client satisfaction. Technical expertise—particularly within the Microsoft stack—is preferred but not required.

Key responsibilities include managing multiple implementations, hosting client webinars, and supporting group training sessions. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sounds like you, we’d love to hear from you!

• Webinars:
  Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Classroom sessions:
  Organize, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
• Implementation:
  Support the delivery of multiple implementation sessions, managing the project and client communications.
• Documentation:
  Proactively update & create documentation, create video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• Technical Expertise:
  Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expand Microsoft knowledge, and complete SC-900.
• Client Engagement:
  Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction:
  Ensure client satisfaction throughout the implementation process and upon its completion.
• Process Improvement:
  Help drive improvements to onboarding processes and the overall client experience.

• You Time
  :
  Competitive annual leave allowance
• Work-Life Balance
  :
  Flexible working hours and hybrid/remote working options to support a healthy work-life balance
• Regular Team Socials
  :
  We celebrate our team, our milestones, and our new businesses with social events every month
• Investing in Your Future
  :
  We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
• Inclusive Environment
  : A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
• Employee Recognition
  :
  Programs to recognise and reward employees for their contributions and achievements

• Some experience as an Implementation Manager or project management would be advantageous
• Strong project management and client communication skills
• Previous experience in general administration is essential
• High levels of organization. Able to organize and plan busy implementation schedules
• Proactive approach to problem-solving and continuous improvement
• Experience contributing to video and educational content would be valuable
• Strong ability to maintain technical documentation and process
• Ability to thrive in a fast-paced, collaborative environment
• Self-starter with the ability to make an impact quickly and drive self-accountability
• Ability to meet deadlines, and maintain high attention to detail

Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.