Recruitment & Learning Services Lead

Project
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* Job title:

** Recruitment & Learning Services Functional Lead
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* Job Description:

** Join Capita Public Service as a Recruitment & Learning Services Functional Lead    Capita is seeking an experienced Recruitment & Learning Services Functional Lead to lead the design and implementation of Recruitment & Learning Services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative.
Reporting to the Capita Operations Workstream Lead, you will lead the development of Capita’s Recruitment & Learning Services service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.
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* Job Title:

** Recruitment & Learning Services Functional Lead
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* Job Description:

**** What you’ll be doing
*** Lead the detailed design and implementation of Recruitment & Learning Services service models
* Collaborate with the End-User Forum to iterate and present service designs
* Ensure seamless integration with external service elements and Capita’s technical solutions
* Manage the development of detailed SOPs and support testing and training preparation
* Oversee the transition plan and dress rehearsals for Recruitment & Learning Services cutover
* Resolve service design issues and support early operational troubleshooting
* Align service design with ERP capabilities and minimise bespoke development
* Facilitate workshops with client and third-party SMEs to integrate service elements
* Support quality assurance and compliance with internal and external service standards
** What we’re looking for
**** Essential Skills & Experience
*** Expertise in shared service design and implementation for Recruitment & Learning Services
* Experience in developing SOPs and supporting service testing and training
* Familiarity with ERP platforms and service transition planning
* Strong stakeholder engagement and negotiation skills across multi-party environments
* Knowledge of Government Digital Service (GDS) methodology and service lifecycle
** Desirable Skills & Experience
*** Experience with Oracle Fusion ERP implementations
* Background in phased service transfers and interim service states
* Experience incorporating WCAG 2.2 Accessibility standards into service design
* MSP and/or PRINCE2 certified
* Experience in post-transition hypercare support strategies
** About Capita
** Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
* Salary of up to £79,000 plus benefits
* Home-based position
* 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
** Unlock Your Potential with Capita
** At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
** Join us and discover a career with purpose. #Careers With Purpose
** Customer first, always Fearless innovation Achieve together Everyone is valued
** What we hope…