Social Media Community Moderator - Remote

Overview

Social Factor is a social media agency seeking great moderation talent in the United Kingdom. We offer flexible schedules and opportunities on a project/gig or part-time basis. Some work may be 24/7, so we may have opportunities for early birds or night owls.

Role:
Social Media Community Moderator - Remote UK. The Community Moderator will work to develop strong, growing digital communities for some of the world’s most well-known brands as work becomes available. When a match exists, a Social Factor team member will reach out to discuss availability and interest.

Location:

Remote in the United Kingdom. Language:
English and additional languages such as German, French, Spanish, Portuguese, Korean and Japanese may be required depending on the project.

All qualified applicants will be asked to complete a Community Moderation assessment at initial screening. Completion and passing the assessment is required to work at Social Factor in this role but does not guarantee employment.

Note:

The description uses terminology from the original listing but focuses on core duties and expectations.

• Develop and moderate digital communities for client brands, engaging with users in real-time and troubleshooting as needed.
• Understand and mirror the brand voice across multiple brands; engage with users appropriately and professionally.
• Monitor social media conversations on major platforms (Facebook, X/Twitter, Instagram, Linked In, etc.).
• Analyze social media metrics to inform community management strategies.
• Coordinate with clients or internal teams using digital project management tools (e.g., Asana, JIRA, Mavenlink, Basecamp); familiarity is a plus.
• Maintain strong organizational and multitasking abilities in a dynamic environment.
• Adhere to company policies and maintain high standards of spelling and grammar; participate in skills assessments as part of final candidate evaluation.

• Native-level understanding of language.
• Deep understanding of language-specific pop culture, nomenclature, cultural references, and slang.
• Able to understand client brand voice and accurately engage with users.
• Previous social media moderation experience is required.
• Experience with Sprinklr, Khoros, and/or Sprout Social is a plus.
• Excellent verbal and written communication skills; ability to mirror voice/tone across brands.
• Excellent spelling and grammar; a skills test will be given for final candidates.
• Strong willingness to learn, critical thinking, and proactive approach.
• High energy with the ability to multitask in a growing organization.
• Experience with major social platforms (Facebook, X/Twitter, Instagram, Linked In, etc.).
• Ability to analyze social media metrics.
• Experience with digital project management tools is a plus.
• Minimum operating systems:
  Windows 10 and macOS 12.x; high-speed internet (minimum 150 Mbps).

Social Factor is a social media agency that believes in Human Connection and growth with clients including Fortune 100/500 companies. This role is part-time or project-based and remote in the UK; roles vary by client needs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.