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Remote Escalation Manager: Global
Remote / Online - Candidates ideally in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-02-16
Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for:
Confluent
Remote/Work from Home
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A leading data streaming company is seeking an Escalation Manager to join its Global Technical Support in the UK. As a key voice for customers, you will ensure escalated issues are resolved swiftly, improving customer satisfaction and operational efficiency. Responsibilities include coordinating teams, understanding technical operations, and advocating for clients throughout the process. The ideal candidate has over 2 years of relevant experience and strong communication skills, working comfortably in a fast-paced environment.
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