Application Support; French & English Speaking

Position: Application Support (French & English Speaking)
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.

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* Job Description:

**** About the Position
** We are looking for an Application Support Consultant (M/F) to join our technical and functional support team. You will be responsible for assisting our clients in using our SaaS solutions dedicated to financial consolidation and lease contract management according to IFRS 16 standards.
** Main Responsibilities
**** Technical and Functional Support
*** Provide level 1/2 support on Viareport Consolidation and Viareport Lease solutions
* Analyze and resolve technical and functional incidents reported by clients
* Diagnose application anomalies and propose appropriate solutions
* Manage and track support tickets in compliance with established SLAs
** Client Support
*** Advise clients on best practices for using the solutions
* Collaborate with the Professional Services team on implementation projects
** Business Expertise
*** Provide expertise on financial consolidation processes
* Advise on the application of IFRS 16 standards (lease contract management)
* Participate in continuous improvement and regulatory monitoring of our consolidation and support tools
** Technical Coordination
*** Work closely with development and cloud teams
* Escalate and track complex requests to technical teams
* Maintain and enrich the technical knowledge base
* Contribute to the creation of diagnostic and resolution tools
** Required Profile
**** Education and Experience
*** Higher education in finance, accounting, or equivalent
* Experience in application support, ideally in the financial field
* Knowledge of SaaS environments and cloud architectures
** Technical Skills
*** Database proficiency and SQL queries (a plus)
* Knowledge of financial consolidation tools
* Technical analysis and incident resolution skills
* Familiarity with ticketing tools (JIRA, Salesforce, or similar)
* Knowledge of Citrix environments and remote access
** Functional Skills
*** Strong understanding of financial consolidation principles
* Knowledge of IFRS 16 standards (lease contract management)
* Proficiency in accounting closing processes and financial reporting
* Ability to understand and analyze clients' business needs
** Personal Qualities
*** Excellent communication skills in French and English (oral and written)
* Customer service orientation and solution-focused mindset
* Rigor and organization in request follow-up
* Ability to work in a team and collaborate with different departments
* Autonomy and proactivity in problem-solving
* Stress resistance and priority management
** Additional Assets Appreciated
*** Experience or interest in AI tools applied to customer support (such as Forethought)
* Ability to leverage AI-generated solutions to optimize customer experience
* Aptitude to contribute to the training and optimization of AI models in support workflows
* Openness and adaptability to emerging technologies and AI tools
** Work Environment
*** Dynamic and collaborative team
* Daily interaction with international clients
* Varied projects in the corporate finance field
* Evolution in a constantly improving technological environment
* Continuous training on new features and regulatory changes
** We Offer
*** A versatile position combining technical and functional aspects
* Training and skills development opportunities
* An enriching experience in the finance and SaaS solutions sector
* Permanent contract (40 hours/week), Bonus, remote work
* Opportunity for evolution towards senior or management roles
* Multicultural/international environment
* Modern tools (Salesforce, Claude AI, etc.)
* Specific benefits (meal vouchers, health insurance, works council, etc.)
** Additional Information
** All your information will be kept confidential according to EEO guidelines.

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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