Technical Application Support Manager – French Speaking - Remote

Technical Application Support Manager – Fin Tech Remote

We are looking for a highly motivated, analytical self‑starter with experience in application support while delivering software products. If you are passionate about digital transformation and keen to learn about delivering the market‑leading Client Lifecycle Management solution to the wealth management industry, apply now!

Wealth Dynamix helps reduce client management burdens for wealth management and private banking firms with innovative technology. We provide relationship managers with a multi‑award winning digital CLM platform, offering 360‑degree access to their clients. A global leader in end‑to‑end CLM with offices and clients across three continents and headquarters in the UK.

The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. This role is critical to ensuring high‑quality, efficient service for our top‑tier customers while freeing the Client Success Managers (CSMs) to focus on strategic delivery.

• Act as the primary owner for all live customer support cases, ensuring cases are prioritised, triaged, and resolved quickly and effectively.
• Serve as the escalation point for complex issues, working closely with Product and Engineering.
• Diagnose and fix configuration issues directly, collaborate with Product on escalations and root‑cause analysis, and implement best‑practice support processes and tools.
• Optimise workload distribution across the CSM team to reduce disruption and drive stabilisation of live accounts.
• Improve structure, reporting, and KPIs for support performance, uphold security best practices to protect systems, data, and people.

• Strong experience with Microsoft technologies, including Dynamics 365 and related components.
• Hands‑on experience managing SaaS applications hosted on Azure, including monitoring, troubleshooting, and performance optimisation.
• Proven ability to work with RESTful APIs and troubleshoot integration issues across multiple systems.
• Ability to diagnose and resolve configuration issues within complex SaaS environments.
• Familiarity with ETL tools and Azure Data Factory for data processing and migration.
• Understanding of secure development practices, identity management, and regulatory requirements in financial services.
• Experience implementing ITIL or similar frameworks for incident, problem, and change management.

• Opportunity to work in a growing Fin Tech environment with excellent growth prospects.
• Experience a wide variety of digital transformation projects across a global client base.
• Comprehensive career progression with investment in learning and development.
• Exposure to multiple complex client needs for learning and development.

• Proven experience managing a technical support function for SaaS products.
• Hands‑on ability to troubleshoot configuration issues, work with APIs, integrations, and cloud environments.
• Skilled in implementing scalable support processes and tools.
• Comfortable engaging senior‑level clients and internal teams under pressure.
• Experience in SaaS, Fin Tech, Banking, or Wealth Management preferred.
• Excellent written and verbal communication skills for client‑facing interactions.

• Curiosity & learning: naturally curious with a strong desire to ask questions and deepen your understanding of Wealth Dynamix solutions.
• Team‑oriented: a collaborative team player who understands the importance of contributing to collective success.
• Communication skills: excellent communication skills, adaptable to different audiences.
• Agile methodology: understanding of tools and methodologies used in an agile software delivery process.
• Self‑starter: proactive approach to self‑learning, constantly adding value to clients, teams, and the broader business.

London – Remote.

Start date:

February 2026.