D365 BC Support Team Lead Remote Citizen​/ILR

D365 BC Support Team Lead – (Remote) – UK Citizen/ILR

Pearson Carter are currently recruiting a D365 BC Support Team Lead for one of the UKs most reputable Solutions Partners. They have a relentless focus on employee and client satisfaction, resulting in a culture with long tenures, lasting business relationships and a strong project pipeline.

• Team management – Lead, mentor and guide team members whilst fostering a collaborative team culture
• Incident management – Prioritise and allocate incidents and service requests based on urgency and impact.
• Documentation – Maintain the knowledge base and oversee accurate and effective documentation of incident details and troubleshooting steps
• Reporting & Metrics – Establish, monitor and report on service delivery KPIs

• Strong experience as a 2nd/3rd line BC Support Consultant
• Excellent troubleshooting and problem solving skills
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Proven experience managing, mentoring or leading people (formal or informal)

• A salary of upto £60k is available

• This role is fully remote

Please apply today with your CV to be considered for this position. You can also get in touch with me directly at  or .

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe.

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