Application Analyst

Role:
Application Analyst

Location:

Home Based (UK) with occasional travel

We are seeking an experienced Application Analyst to join a Hosting Services team within a Local Government Software division
. This home-based role (with occasional travel) is ideal for an IT professional who enjoys application support, troubleshooting, and delivering reliable hosted services to public sector customers.

You will be part of a close-knit technical team supporting hosted applications in Microsoft Windows environments
, ensuring service continuity, minimising downtime, and maintaining high levels of customer satisfaction. The role suits someone who enjoys problem-solving, staying current with technology, and working in a service-driven environment.

This opportunity is particularly well suited to candidates with experience supporting Local Government systems
, public sector infrastructure, or enterprise hosting platforms. Experience with local government software products or similar public sector solutions is highly desirable.

You’ll receive mentoring and ongoing professional development, enabling you to grow your expertise while supporting mission‑critical customer applications. You will also contribute to forward planning, service improvement, and the delivery of management information aligned to wider business objectives.

• Application Support & Expertise Provide expert guidance, troubleshooting, and best‑practice support for client‑server and web‑based applications within a Windows Server environment
  .
• Incident & Escalation Management Lead incident resolution and escalation processes, ensuring timely communication and high‑quality updates to customers.
• Customer Onboarding Collaborate with project management and delivery teams to ensure smooth and efficient onboarding of new hosting customers.
• Hosting Standards & Compliance Maintain and enforce system build standards across hosted platforms and environments.
• Service Desk Collaboration Work closely with Service Desk teams to provide effective second‑ and third‑line application support.
• Service Improvement & Automation Design and implement innovative solutions to improve service efficiency, automation, and reliability.
• Information Security Adhere to security policies and procedures to protect customer data and hosted environments.
• Continuous Professional Development Stay up to date with emerging technologies, tools, and industry best practices.

• Application Support Experience At least 3 years' experience supporting client‑server back‑office and web‑based systems (Apache, IIS).
• Database Experience Hands‑on experience with relational databases
  , including Microsoft SQL Server and Oracle
  .
• Windows Server Knowledge Strong understanding of Windows Server environments
  , including application hosting and support.
• Scripting & Automation Skills Proven experience using scripting and automation tools such as:
  • SQL (queries, joins)
  • Power Shell (automation, log analysis, troubleshooting)
  • Python and/or VBScript
• Infrastructure & Virtualisation Knowledge of data centre environments
  , virtualisation
  , and administration using VMware
  .
• IT Service Management (ITIL) Experience working within an ITIL framework
  , including incident, problem, and change management.
• Networking Fundamentals Understanding of TCP/IP, DNS, firewalls
  , and networking concepts to diagnose and resolve connectivity issues.

• Experience supporting Local Government or public sector systems
• Previous work within hosted services or managed service environments
• Familiarity with enterprise or local authority software platforms

• Home-based working with occasional travel
• Opportunity to support critical public sector and local government systems
• Ongoing training, mentoring, and professional development
• Collaborative, supportive technical team environment

Apply today if you are an experienced Application Analyst or Application Support professional looking to progress your career within hosting services and local government software.