ServiceNow Project Manager

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional Service Now and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for Service Now, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

Our global award‑winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4

HANA, with about 500 SAP HANA clients and more than 300 SAP S/4

HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

The Service Now Project Manager is responsible for the end‑to‑end delivery of Service Now projects, ensuring they are completed on time, within scope, and budget. This role requires strong project management skills, hands‑on delivery experience, and the ability to manage relationships with stakeholders at multiple levels. The Project Manager will work closely with the Delivery Director and Service Now Consulting to execute the delivery strategy.

• Build and maintain strong relationships with project‑level stakeholders, ensuring clear communication, expectations, and satisfaction.
• Act as the primary point of contact for project delivery, addressing day‑to‑day concerns and issues.

• Develop detailed project plans, schedules, and budgets, aligned with programme objectives and constraints.
• Monitor progress, identify risks, and implement mitigation plans to ensure successful project delivery.
• Coordinate resources, both internal and external, to meet project goals.

• Lead project teams, providing direction, guidance, and support to ensure tasks are executed effectively.
• Facilitate collaboration between technical teams, business stakeholders, and third‑party suppliers.
• Support team development through mentoring and coaching, fostering high performance and engagement.

• Provide regular project updates to the Programme Director, Steering Committees, and other stakeholders.
• Ensure adherence to quality standards, risk management practices, and organisational delivery processes.
• Maintain accurate project documentation, including plans, status reports, issue logs, and lessons learned.

• Manage project‑level change requests, assessing impact on schedule, budget, and resources.
• Act as the first line of escalation for delivery issues, escalating to the Programme Director when necessary.

• Coordinate with third‑party suppliers to ensure timely delivery of contracted work.
• Track supplier performance against agreed deliverables and escalate issues when required.

• Bachelor’s degree in Business, Information Technology, or a related field.
• Proven experience managing Service Now projects, including planning, execution, and delivery.
• Strong stakeholder management skills, with the ability to communicate effectively at multiple levels.
• Excellent project management skills, including scheduling, budgeting, and risk management.
• Strong leadership abilities, capable of managing small to medium‑sized teams.
• Deep understanding of project governance, quality assurance, and industry‑standard practices.
• Problem‑solving and decision‑making skills to address complex project issues.

• Excellent communication and interpersonal skills.
• Strong organizational and time‑management skills.
• Proficiency in project management tools and methodologies.
• In‑depth knowledge of the Service Now platform and its capabilities.
• Ability to work under pressure and manage multiple priorities.

• Home‑Based
  
  Contract:
  
  Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday…