SAP Business Objects Report Writer

SAP Business Objects Report Writer

Location:

National*

Closing Date: 22nd February 2026

Interviews: W/C 9th March 2026

Grade: HEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary:
National: £35,335 - £37,847 London: £40,014 - £42,859

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Working pattern: full-time, part-time, flexible working

Contract Type: 12- or 24-month Fixed Term Contract

Vacancy number: 14656

* We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

We’re recruiting for SAP Business Objects Report Writers here at Justice Digital, to be part of our warm and collaborative HM Prison & Probation Service team.

We’re looking for talented and tenacious people to join our digital team to take the lead in creating world‑class services in the justice system. We use cutting‑edge agile software development approaches to make rapid but meaningful improvements to public services that live up to the unique challenges of MoJ’s responsibility to society.

We support a suite of reporting applications used across HMPPS, which are mission critical to each business. These applications need to be supported, and holders of these roles are responsible for supporting and managing the applications. The National Applications Reporting Team is a 2nd line resolver group. It is also customer facing, with users able to access the team resources and expertise directly.

The team is responsible for the end‑to‑end reporting solution. This includes the development, management and deployment of releases, incident management, centralised reporting, and technical application upgrades.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025.

• Incident Management: Manage incidents for the Live Service reporting resolver group(s) in line with Operational Level Agreements. Resolve incidents using knowledge of the HMPPS applications, supported functions and Business Objects reporting tool. Allocate incidents to specialist personnel within the team where appropriate. Actively monitor delegated cases, obtain progress reports, and see through to resolution. Produce Service Desk workaround documents for appropriate incidents.
  
  Liaise with key stakeholders to seek continual service improvements within the incident management function; review Service Desk scripts, ensure that key information is captured by the agents whilst ensuring call times are kept to a minimum. Engage with the service provider representatives to ensure they are delivering resolutions as specified in the joint agreement and to the needs of the business.
  
  Measure and report on the performance of the Live Service Reporting Incident Management Function.
• Change and Release: Design and build web intelligence reports to support the HMPPS applications. Reports are to adhere to agreed business standards and include technical specification documentation. Test reports, universe design changes and specifications produced as part of the business change process. Detailed test exit reports including scenario‑based testing are to be produced. Actively plan, document and manage changes and releases.
  
  Plan, manage, document and deliver releases through the release cycle to deployment into the various live environments.
• Risk Management: Identify risks within key areas of Live Service Reporting. Produce methods for mitigating risks and work with Live Service reporting management to implement measures.
• Continual Service Improvement (CSI): Organise, plan, manage and contribute to CSI improvement projects, including the Centralised Reporting Project, Report consolidation exercise and upgrade or replacement of Business Objects.

• 37 hours per week and flexible working options including working from home, working part‑time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best‑in‑class conferences and seminars,…