Success Enterprise Solutions Consultant

Location

UK - Remote

Full time

Remote

Customer Operations

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

The role

We’re hiring Senior Enterprise Solutions Consultants to own the success of Cryptio’s most strategic and high-ARR customers, including leading stablecoin issuers, institutions, and global crypto-native organisations.

You’ll take ownership after onboarding
, acting as the primary technical and operational partner as customers scale. More than just support, you’ll be a trusted advisor; guiding clients through complex fund flows, evolving business models, advanced integrations, and regulatory-driven change.

This role sits at the intersection of customer success, accounting, and technical solution design
, with significant influence across Product, Engineering, and Account Management.

What you’ll do

This is a strategic, consultative role focused on long-term value and enterprise success.

• Own post-onboarding success for strategic and high-ARR customers (£40k+ ARR)

• Serve as the primary technical and operational advisor post go-live

• Build deep relationships with finance, operations, and executive stakeholders

• Lead health checks, business reviews, and success planning sessions

• Map complex fund flows and ensure Cryptio remains the central source of financial truth

• Advise on advanced crypto use cases (stable coins, custody, DeFi, token operations, treasury)

• Partner with Account Managers to identify expansion, upsell, and new use cases

• Act as an escalation point for complex customer and technical challenges

We’re looking for someone who

• Has 3–5+ years of experience in Customer Success, Solutions Consulting, Technical Account Management, or similar roles

• Brings strong expertise in accounting, financial operations, and reporting

• Has experience managing enterprise or high-ARR customers

• Understands crypto ecosystems and institutional digital asset workflows

• Is comfortable working with APIs, integrations, and complex system architectures

• Communicates confidently with technical teams and senior stakeholders

• Takes a consultative, advisory approach and thrives in multi-stakeholder environments

Nice to have

• Big 4, ERP, fintech, or crypto-native background

• Experience influencing product roadmaps or shaping best practices at scale

Why you’ll love this role

• You’ll work directly with some of the biggest names in stable coins, DeFi, and institutional crypto

• You’ll act as a true strategic partner, not just a support function

• You’ll influence Cryptio’s product roadmap through real customer insight

• You’ll gain exposure to complex, enterprise-scale crypto finance operations

• You’ll operate in a high-trust, high-impact role with strong internal visibility

Interview process

Perks

👩💻 Remote or Hybrid working

🏝️ 25 days paid holiday plus bank holidays

🙌 One additional day of annual leave each year, up to 30 total days

🎂 Your birth off

🧘 Mental health resources, wellbeing programs, and professional coaching

🫶 Family-friendly policies

💪 Fitness and wellness budget

💻 Mac Book Pro

🖥️ $200 home office setup budget

🎓Training and development budget

*** we have additional benefits depending on location

If this sounds like you, we would love to hear from you 🙌

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.