Customer Solutions Consultant II

Overview

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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We are driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity. Ada helps 83% of customer conversations to be resolved through automation, saving time, resources, and enabling growth. Established in 2016, Ada is a Canadian company backed by notable investors.

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We’re looking for a Solutions Consultant II to provide technical and subject-matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, while ensuring existing customers maximize value by crafting AI-first strategies to be adopted across their organization. You will guide and support customers throughout their entire lifecycle with Ada, from initial engagement as a prospect through implementation and long-term success.

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their business.
• Utilize knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
• Deliver concise, compelling, value-based presentations (demos, technical assessments, roadmaps) to all levels of an organization, including C-suite.
• Build custom product demonstrations and sandboxes to capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers’ existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new business.
• Support customers through implementation and going live with Ada’s product.
• Support post-sales retaining and expanding existing client accounts with quarterly business reviews and upsell opportunities.
• Drive adoption and utilization of the platform, focusing on increasing automated resolutions for existing customers.
• Collaborate with Product Management, Engineering, and Marketing to improve Ada’s products and marketing based on feedback.

Note:

This is a remote UK-based position.

• 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
• Fluent in English and French;
  Spanish is an asset.
• Working knowledge of APIs and SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hub Spot).
• Excellent communication and presentation skills; ability to explain technical concepts to non-technical audiences.
• Strong relationship-building skills with technical champions and VP-level stakeholders considered an asset.
• Technically and analytically curious; eager to learn and improve the status quo.
• Reliable, resilient team player with a startup mindset; ability to manage multiple priorities in a fast-paced environment.
• Generative AI implementation experience is a strong asset.

Benefits and perks apply to full-time, permanent employees. Here’s what we offer:

• Unlimited Vacation; comprehensive benefits (extended health, dental, vision, travel, life insurance).
• Wellness account; employee & family assistance plan.
• Flexible work schedule; remote-first, in-person options; learning & development budget.
• Work-from-home budget; access to cutting-edge AI tools; hands-on with LLMs.
• Thriving in the AI innovation space.

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