Senior Business Applications Analyst - CRM - REMOTE Yardi CRM

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra:
The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

The Senior Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and Rent Cafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.

To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Work closely with the Yardi Implementation team and third‑party data consultants in the execution of the implementation of the CRM and Rent Café modules
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Contributes to maintaining project plans and timelines
• Conducts comprehensive training to ensure proficient CRM and Rent Cafe system use
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Implements quality assurance processes
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Establishes best practices and ensures solution delivery adheres to defined standards
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

Skills / Specialized Knowledge:

• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and work with different teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills

Experience:

• At least 4 years of operations, financial, or technology implementation
• Strong understanding of customer journey design and best practices
• Proven experience working on…