Senior Solution Engineer Manager EMEA

What You Can Expect

This role leads a Solutions Engineering team across EMEA, managing both people leaders and individual contributors. You will step into a team that is ready for its next phase of growth. This is a chance to shape the direction, culture, and impact of a high-visibility team at a pivotal moment.

Zoom is evolving beyond meetings into an AI-powered communications and customer experience platform, creating exciting opportunities for Solutions Engineering to influence how customers adopt and realize value from the technology.

Success in this role requires comfort with ambiguity, strong collaboration skills, and the confidence to lead without heavy enablement or prescriptive playbooks. You will partner closely with sales, product, and regional stakeholders to re-energize cross-functional engagement, strengthen execution, and advocate for the needs of your team. You will also lead from the front acting as the senior technical leader for strategic customers across EMEA.

This is a high‑autonomy role in a fast‑moving environment, ideal for leaders who thrive in complexity, enjoy building while operating at scale, and want the freedom to define their own strategies and operating model. The role is ideally based in London to enable close collaboration with key stakeholders and offers the opportunity to help shape what leadership and Solutions Engineering look like at Zoom as the company enters its next chapter of growth.

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting‑edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer‑centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of AI‑enhanced virtual collaboration and customer engagement.

• Leading and developing managers and individual contributors across Europe, the Middle East, and Africa
• Serving as the senior technical leader for key customers and partners across EMEA
• Setting and executing regional technical strategy aligned with customer and business needs, including the adoption of AI‑powered communications and customer experience solutions
• Partnering with sales, product, and engineering leaders to support growth and customer success
• Resolving complex customer and technical escalations with clarity and accountability
• Representing the region in planning, resourcing, and continuous improvement efforts

• Experience leading pre‑sales engineering teams in SaaS vendors, especially in UCaaS and CCaaS
• Setting technical or solutions strategy in a customer‑facing environment
• Communicating complex technical concepts clearly to executive and non‑technical audiences
• Partnering effectively with sales, product, and engineering functions
• Applying strong judgment in customer escalations and high‑impact decisions
• Demonstrating experience with cloud‑based communications or collaboration platforms
• Experience positioning and delivering AI‑enabled solutions in a customer‑facing role
• Having experience with platforms comparable to Zoom
• Have drive, ambition, and a positive attitude

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

Benefits
As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design…