Technical Support Engineer - French Fluency

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data, develop actionable insights, and improve their operations. At Samsara, we help improve the safety, efficiency, and sustainability of the physical operations that power our global economy, representing more than 40% of global GDP—including agriculture, construction, field services, transportation, and manufacturing.

We are excited to digitally transform these industries at scale.

Working at Samsara means you’ll help define the future of physical operations and be part of a team shaping an exciting array of product solutions, including Video‑Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact while building for the long term.

• Great Place To Work Certified™ 2023
• Best Place to Work by Built In 2023
• Financial Times The Americas’ Fastest Growing Companies 2023
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

Samsara is looking for an experienced Technical Support Engineer to provide world‑class hardware and software support experience to our customers. You will be part of our Tier 2 support team within the Global Technical Support organization. Your responsibilities include resolving complex customer problems, improving support across all teams, and collaborating with support engineers in multiple locations to serve customers and troubleshoot complex issues.

The ideal candidate has a strong technical background with experience in a technical support role, proven customer‑facing skills, and strong communication skills. You will manage tickets, build knowledge‑base articles, and give product feedback to Engineering and PM teams.

This is a remote position open to candidates with the right to work in the UK

• You want to impact the industries that run our world: Your efforts will result in real‑world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last  set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper‑growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high‑caliber team that will encourage you to do your best.

• Product Expertise:
  Become an expert on Samsara’s product portfolio of complete Internet of Things (IoT) solutions combining hardware, software, and cloud to bring real‑time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting:
  Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution:
  Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation:
  Partner with Enablement to author and maintain customer‑facing knowledge‑base articles to improve the self‑serviceability for our end users.
• Partnerships:
  Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop:
  Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player:
  Ch…