ITSM Technical Leader​/ServiceNow technical lead

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer‑centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

• Commitment to Diversity & Inclusion
  :
  With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one‑third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us
  :
  As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core
  :
  At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth – both on Earth and in space.
• Work‑Life Balance
  :
  We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

We are looking for an enthusiastic and skilled Service Now Technical Lead to join our team and play a critical role in leading the design, delivery, and continuous improvement of our Service Now platform supporting our GEO and LEO satellite services. In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives.

This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

You are an expert IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background on the Service Now Platform, you excel at guiding the delivery of high‑quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.

• Lead the design, implementation, and continuous improvement of Service Now Platform, ensuring alignment with industry best practices and organizational goals.
• Oversee the configuration and administration of the Service Now platform, ensuring it meets the needs of the organization and supports effective service delivery.
• Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
• Review business processes to leverage Service Now platform capabilities for improvement.
• Collaborate with cross‑functional teams to define and document ITSM policies, procedures, and workflows.
• Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines.
• Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
• Act as a liaison between IT and business units, ensuring that ITSM initiatives align…