Head of CRM

Overview

The Impact You Will Have Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime 'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success.

This isn't just CRM administration; you’ll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best-in-class operations from the rest.

• Own Hub Spot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle.
• Systems Design & Administration
  • Support scaling journey through continuous assessment of GTM Tech stack design and optimisations;
  • Ensure the architecture for the Hub Spot CRM (Sales, Service, Operations Hubs) supports our future growth;
  • Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build);
  • Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications;
  • Troubleshoot issues and provide L2 support to revenue teams and operations associates; and
  • Monitor system health, implement best practices, optimize for scalability
• Data Quality & Process Design
  • Establish and maintain data quality standards across CRM, working with Marketing and Rev Ops associates to maintain high quality and process execution;
  • Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of Rev Ops and Director of CS with execution of recommendations;
  • Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes.

• 5+ years administrating a CRM in a Rev Ops or CRM Architect role
• Strong analytical skills and understand how we can tell stories with data
• Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen.

• Familiarity with our Key GTM systems - Hubspot, N8N and Clay
• An understanding of the future of CRM utilising GenAI
• Proven experiencing scaling in SaaS or high growth start ups.

• An interest in crypto

• How we work
  :
  Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space
• Learning & Development
  : $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development
• Vacation/ Leave
  :
  Holidays: 25 days of annual leave + bank holidays;
  An extra day for your birthday;
  Enhanced parental leave: eligible employees receive 16 weeks fully-paid leave
• Benefits
  :
  Private Health Insurance - Vitality;
  Full access to Spill Mental Health Support;
  Life Assurance: 4x salary; £100 Crypto for you;
  Cycle to Work Scheme