ServiceNow Business Process Consultant; Remote
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at
Location: Remote with up to 50% travel to client location. Candidates located within 25 miles of a DXC office are required to work onsite two days per week
Responsibilities:
Expert Workshop Facilitator
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Skilled in leading structured, dynamic, and interactive workshops, guiding clients through complex processes and configurations. Expert at organizing and conducting sessions that ensure clear understanding and alignment on project objectives. Facilitating in-depth discussions on process design, requirements gathering, and configuration of Service Now to align with client objectives.
Advanced Service Now Expertise
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Deep knowledge of the Service Now platform, in IT Service Management (ITSM,) & IT Asset Management (ITAM.) Additional certifications in IT Operations Management (ITOM,)Customer Service Management (CSM,) IT Business Management (ITBM,) Security Incident Response (SR) modules is a plus. Demonstrates a thorough understanding of the platform’s capabilities and how best to leverage them to meet client needs.
Best Practice Implementation
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Focused on delivering solutions that adhere to industry best practices, ensuring scalability, maintainability, and alignment with customer goals. Regularly advises clients on how to optimize their Service Now configuration for long-term success.
Strong Consulting Skills
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Combines strategic thinking with practical execution, effectively bridging the gap between technical solutions and business requirements. Adept at simplifying complex technical concepts for diverse audiences.
Customer-Centric Configuration Leadership
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Expert in facilitating customer collaboration to drive configuration decisions. Ensures client engagement through every step of the process, leading them confidently through configuration activities with precision and clarity.
Exceptional Organizational Skills
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Proven ability to manage multiple projects, workshops, and configurations simultaneously, while maintaining focus on client objectives and timelines. Highly organized in coordinating activities that bring structure and efficiency to engagements.
Establish Client Relationships
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Serve as a trusted advisor, establishing strong relationships with clients by demonstrating deep knowledge of Service Now and aligning solutions with their business strategies.
Lead Requirements Gathering
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Drive requirements gathering sessions and translate business and functional needs into actionable Service Now configurations, leading clients through the decision-making process.
Perform Gap Analysis
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Conduct thorough gap analysis on existing business processes, systems, and data, offering forward-looking solutions that enhance Service Now platform adoption and operational maturity.
Develop Process Documentation
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Develop and maintain process documentation that adheres to DXC best practices, ensuring clear communication of solutions and processes to both clients and internal teams.
Collaborate on Risk Management
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Collaborate closely with the Engagement Manager and project teams to manage risks, define priorities, and maintain project timelines.
Provide Project Updates
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Provide ongoing project updates, addressing potential timeline issues or risks that could impact project delivery, while ensuring client expectations are managed effectively.
Drive Organizational Change
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Lead the development of organizational change management strategies that drive Service Now adoption and optimize business processes.
Stay Updated on Service Now Technologies
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Maintain current knowledge of Service Now technologies and incorporate the latest features into workshop materials and solution designs.
Assist in Scoping New Opportunities
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Assist in scoping and defining new opportunities,…
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