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Project Manager, CRM System, Technical Support

Remote / Online - Candidates ideally in
110006, Delhi, Delhi, India
Listing for: hermitcrabs.io
Full Time, Remote/Work from Home position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    CRM System, Technical Support, Web Developer, Digital Marketing
Job Description & How to Apply Below
Company:  Hermit crabs

Employment Type:

Full-time
Work Mode:  100% Remote
Experience Level:  5-10 years

Working Hours:

US EST (Night Shift Required)

About Hermit crabs
Hermit crabs is a Hub Spot-focused digital consulting company that specialises in building high-performing websites and scalable CRM systems inside Hub Spot.

Our core strength lies in web-first growth:
- Designing and building websites on Hub Spot Content Hub
- Migrating websites from platforms such as Word Press and similar CMS platforms into Hub Spot
- Supporting CRM implementations across Sales Hub, Marketing Hub, Service Hub, and Data Hub
- Helping clients unify their website, CRM, and go-to-market operations in one ecosystem

We work closely with fast-growing businesses, primarily in the US, and pride ourselves on clarity, ownership, and strong client relationships.

Hermit crabs is a remote-first company with a culture built on trust, accountability, clear communication, strong process discipline, and high standards, grounded in a people-first mindset.

Role Overview
We are looking for a senior, client-facing Project Manager who can confidently manage both website delivery and CRM implementation projects within the Hub Spot ecosystem.

This role ensures that client conversations are clearly understood, that project progress is smooth, and that all stakeholders remain aligned. You will act as the primary bridge between clients and delivery teams during  US EST working hours.

Key Responsibilities

Website Project Management - Hub Spot CMS and Migrations
Manage website builds on Hub Spot Content Hub
Oversee website migrations from Word Press and similar CMS platforms
Coordinate designers, developers, and Hub Spot specialists
Understand templates, themes, modules, redirects, and go-live processes
Translate client requirements into actionable tasks
Track timelines, dependencies, approvals, and launches

CRM and Hub Spot Implementation Management
Manage Sales Hub, Marketing Hub, Service Hub, and Data Hub initiatives
Understand CRM objects, properties, pipelines, and associations
Coordinate workflows, automation, and lifecycle logic
Support reporting, dashboards, and data discussions
Connect CRM requirements with website behaviour

Client Communication and Meeting Leadership
Lead and participate in client meetings during US EST hours
Clearly communicate goals, next steps, and updates
Summarise meetings into documented action items
Act as a reliable point of contact
Ensure clients feel informed and confident

Project Management Tools and Execution
Work within Click Up, Rocketlane, Everhour, or similar tools
Maintain accurate task statuses and timelines
Acknowledge comments and queries promptly
Use assignments, mentions, and documentation effectively
Keep communication visible and structured

Ownership, Follow-ups, and Coordination
Track dependencies across teams
Proactively follow up with stakeholders
Identify risks early
Drive delivery with accountability

Required Experience and Skills

Core Requirements
5-10 years of project management experience
Experience managing CMS-based website projects
Exposure to Hub Spot or CRM implementations
Strong English communication skills
Experience working with US-based clients
Availability for US EST hours

Preferred Experience
Hands-on Hub Spot experience
Hub Spot CMS or Content Hub exposure
Agency, Hub Spot Partner, or CRM consultancy background
Understanding of website and CRM integrations

Work Environment and Compensation
Fully remote, work-from-home role
Night shift aligned with US EST hours
Reliable high-speed internet connection required
Candidates should have their own work device;
Hermit crabs can arrange one if needed
Competitive and flexible compensation based on experience and fit
Opportunity to work on complex Hub Spot website and CRM projects

Why Join Hermit crabs?
Web-first Hub Spot projects with CRM depth
Structured and collaborative work culture
Exposure across websites, CRM, and Rev Ops
Long-term growth opportunities
Focus on quality, clarity, and people
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