Digital Workspace Technical Product Manager

Location:

Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department:
Technology and Data

We’re 1st Central, a market-leading insurance company utilising smart data and technology h has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

We’re on the hunt for a Digital Work Space Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling.

You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption.

We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey
, and want to work in the office occasionally.

Core skills were looking for to succeed in the role:

• Demonstrable understanding of financial management, planning and operational oversight
• Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies.
• Good communication skills, both verbal and written.
• Good time management and organisation skills.
• Passion for delivering an excellent coaching experience.
• Works effectively across business functions, IT teams, and vendors.
• Ability to drive service improvements through process optimization and automation.
• Ability to align digital workspace initiatives with long-term business and technology strategies.
• Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency.
• Ability to drive service improvements through process optimisation and automation

What's involved:

• You’ll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.).
• You’ll lead the engineering lifecycle for all digital workspace platforms—build, release, test, and support—adopting CI/CD and infrastructure-as-code principles.
• You’ll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.
  
  Implement automated workflows for device provisioning, patch management, and endpoint hardening using Power Shell, Graph API, and automation platforms.
• You’ll develop and maintain APIs and integrations across workspace systems (e.g., Service Now, JAMF, DEX tools).
• You’ll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement.
• You’ll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions.
• You’ll use AI/ML techniques to build predictive maintenance models for device and application health.
• You’ll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management.
• You’ll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance.
• You’ll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels.
• You’…