Intranet Analyst

Position: Intranet Analyst 6 Months Fixed Term Contract
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** Job Title
** Intranet Analyst 6 Months Fixed Term Contract
** Office Location
** Birmingham or London
** Department
* * Corporate Communications The firm is actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells’ distinctive strengths to create valuable solutions for our clients and our lawyers.

As a global function, Corporate Communications is at the forefront of many aspects of the firm’s strategy and helping to execute an ambitious programme of exciting activity.  The firm’s intranet is internal facing and central to enabling our people to best leverage the full breadth of the firm’s knowledge, information and resources to support in the delivery of excellent services to clients globally.

The Intranet (HL Global) team, having developed, delivered and embedded a new global intranet built on SharePoint Online, together with an improved search and intranet enhancing tools, continues to effectively grow, evolve, manage, and govern the firm’s global intranet.  Ensuring people globally have access to quality, trusted content is paramount to the success of the firm’s intranet.

Working closely with nearly 600 content editors, the team is responsible for supporting an array of content development and management requests, testing and implementing technical solutions, and training and embedding best practice.
** Working Hours
** 35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.
** Key Responsibilities
** Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible  Business program.
* Support the development and maintenance of intranet content across the firm, including office, practice, business team and other community sites.
* Maintain and manage day-to-day intranet support requests received and take action to complete and resolve.
* Support operational processes to ensure intranet content is effectively owned, managed and maintained e.g. starters/leavers, governance module, broken links etc.
* Provide support and guidance to the global intranet content owner, editor and user communities in the development of intranet content, including dealing with enquiries.
* Monitor and use intranet checklists and guidelines to support content management best practice and provide advice to editors as needed (e.g. copyright, best practice, page templates and general quality standards).
* Help generate reports, conduct audits, and undertake analysis for the team and the wider business to assist in understanding how content is used, support content life-cycle management needs, and identifying trends or making suggestions to ensure accuracy and currency of trusted information.
* Support review, analysis, mapping, migration and retagging of content to support firm merger activities as directed.
* Support troubleshooting, testing and issue resolution working closely with team members, IT and other teams to ensure all enquiries are seen through to conclusion.
* Promote the use and benefits of the intranet to new and existing firm employees.
* Contribute to the creation, review and maintenance of training materials and end-user guidance and communications, including editor updates, user FAQs, promotional materials etc.

General responsibilities

In addition to the key responsibilities outlined above, the Intranet Analyst will:
* Provide support to and work closely with the Head of Intranet and other team members to ensure intranet management needs are progressed and effectively delivered.
* Contribute ideas and suggestions for the maintenance and development of the intranet, including being curious about emerging capabilities and technologies to enable the intranet to continuously improve.
** Qualifications, Skills & Experience
** Essential* Experience working with…