Implementation Engineer Remote

Join the team shaping the future of enterprise AI.

About Moveworks and 89 Solutions

89 Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven record of excellence across the United States and Australia, we lead the market in successful Moveworks implementations and Agent Studio use cases.

Recognised as the world’s trusted Moveworks partner, 89 Solutions consistently drives measurable business outcomes through precision, reliability and innovation.

As the only partner globally with proven expertise across Moveworks, Service Now and enterprise process advisory, we bring a unique advantage to organisations seeking seamless integration and intelligent automation across platforms.

Moveworks is an American AI company headquartered in Mountain View, California. They develop an AI platform designed for large enterprises using natural language understanding, probabilistic machine learning and automation to resolve workplace requests. The Moveworks platform integrates with major business communication tools and has been recognised globally for its innovative leadership in enterprise AI.

Our values are simple:

✅ Outcome obsessed

✅ Have fun

✅ People over profit

Responsibilities

- Learn the ins and outs of the Moveworks platform and configuring all features of the platform
- Lead technical implementation of the Moveworks platform for new customer deployments.
- Conduct discovery sessions to understand customer requirements, their system environments and IT infrastructure
- Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (Service Now, JIRA), IDAM (Okta, Active Directory, Entra ), Knowledge Management (Sharepoint, Confluence, Google-Drive) and chat platforms (Teams, Slack)
- Perform testing and validation to ensure configured integrations and featured function correctly.
- Troubleshoot integration and deployment issues, working cross-functionally with internal teams and customer stakeholders.
- Document configurations, integration steps, and testing outcomes for ongoing reference and scalability.
- Partner with Implementation Managers, Moveworks Forward Deployed Engineers (FDEs), and Product teams to deliver smooth and timely implementations.
- Continuously improve implementation playbooks and best practices to enhance speed, quality of projects.

Qualifications

- 2+ years of experience in a customer-facing technical role such as Customer Success Engineer, Solution Engineer, Implementation Engineer or Forward Deployed Engineer
- 2+ years of experience implementing system integrations using REST/SOAP APIs
- Familiarity with enterprise ITSM platforms (e.g. Service Now, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and integrating with them
- Hands-on experience in administering and deploying enterprise applications
- Familiarity with IT infrastructure and large SaaS platforms
- Familiarity in at least one backend scripting or programming language (e.g Python, Java, Powershell or Bash)
- Familiarity with Linux and Windows environments, and using the command line
- Passionate about understanding customers’ use cases, identifying gaps and resolving issues using the products you know
- Comfortable managing multiple customer projects in parallel.
- Excellent communication skills for working with international customers and colleagues

Why 89 Solutions?

Join us at the forefront of enterprise AI.

At 89 Solutions, you will gain hands on experience with the world’s most advanced Agentic AI platform, Moveworks, and help shape its future as it joins the Service Now ecosystem. You will work with global experts, tackle complex enterprise challenges, and be part of a team that truly values outcomes, people, and fun.