Salesforce Consultant Slack and Agentforce

Position: Salesforce Consultant with Slack and Agentforce Experience
About Cloud Labs

Cloud Labs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, Cloud Labs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, Cloud Labs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 200+ experienced specialists, Cloud Labs is now at an inflection point and ready for its next curve of progress.

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What We Offer

- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
- Flexible remote work.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry leading trainings.
- Opportunity to work remotely is available.

Responsibilities

- Engage with business stakeholders to gather, analyze, and translate requirements into Salesforce, Slack, and Agentforce solutions
- Design end-to-end business processes leveraging Salesforce, Slack workflows, and Agentforce AI agents
- Lead functional solution design, including use cases, user stories, process flows, and acceptance criteria
- Provide thought leadership on conversational interfaces, automation, and AI-driven service or sales workflows
- Support UAT, change management, training, and post-go-live adoption
- Configure and customize Salesforce using Flows, Apex (as needed), Lightning components, and integrations
- Design and implement Slack integrations with Salesforce (alerts, workflows, bots, notifications, approvals)
- Implement and configure Agentforce for intelligent case handling, automation, and AI-assisted workflows
- Collaborate with architects on system integration, security, data models, and scalability
- Troubleshoot and resolve technical and functional issues across Salesforce, Slack, and Agentforce

Required Qualifications

- 5+ years of hands-on Salesforce consulting or implementation experience
- Minimum 1 successful project involving Slack integration and Agentforce implementation
- Strong understanding of Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Platform

- Experience with Salesforce Flow, automation, and declarative development
- Solid understanding of Slack APIs, workflows, and Salesforce-Slack connectivity
- Experience working in Agile/Scrum delivery environments
- Excellent communication skills with the ability to bridge technical and business teams

Preferred Qualifications

- Experience with AI-driven solutions, conversational agents, or intelligent automation
- Exposure to integration tools (Mule Soft, REST/SOAP APIs)
- Experience working with enterprise or regulated clients
- Prior consulting or client-facing experience

Certifications (Required or Strongly Preferred)

- Salesforce Administrator
- Salesforce PD1
- Salesforce Sales Cloud and/or Service Cloud Consultant
- Salesforce Slack Admin/Developer/Consultant (preferred but not mandatory)
- Salesforce Certified Agent force Specialist