Technical Assistance Center Agent

job type

full-time

this is a remote position, however the successful candidate will be located in florida, georgia, illinois, indiana, kansas, kentucky, missouri, north carolina, south carolina, tennessee, or texas.

are you ready to embark on a journey where every day brings new challenges and opportunities for growth? Join us at clearwave as a technical assistance center agent and become an integral part of our dynamic team! At clearwave, we believe in fostering an environment where learning never stops and where every interaction with our customers is an opportunity to shine.

As a tac agent, you’ll be at the forefront of our mission to deliver top‑notch customer service while supporting our cutting‑edge fiber optics technology.

• you’ll be the go‑to person for answering a high volume of calls from both customers and colleagues, providing timely and accurate assistance with a variety of inquiries and technical issues.
• using your problem‑solving skills and technical expertise, you’ll tackle complex diagnostic troubleshooting to resolve voice and data service issues for our residential and business customers.
• your goal? Achieve first call resolution while delivering exceptional service with a sense of urgency, ownership, and accountability.
• armed with a suite of software applications, you’ll efficiently manage customer account information and diagnose technical difficulties with ease.
• communication is key! You’ll interact with customers and colleagues alike in a professional manner, setting clear expectations and ensuring a positive experience for all.
• but that’s not all – you’ll also have the opportunity to assist other departments, provide training to new employees, and contribute to the continuous improvement of our operations.

we're looking for individuals who are passionate about technology, thrive in a fast‑paced environment, and are committed to delivering excellence in customer service. If you’re ready to take your career to the next level and be part of a team that values collaboration and innovation, then we want to hear from you! Join us at clearwave and let’s shape the future of fiber optics together.

Apply now and embark on a rewarding journey where every day is an opportunity to make a difference!

• previous telecom experience preferred: while not mandatory, previous experience in the telecommunications industry is highly valued.
• high school diploma or equivalent.
• 2 years of similar work experience.
• minimum of 6 months experience supporting business‑level customers.
• must have the ability to understand broadband service offerings: a strong understanding of broadband technologies such as cable modems, digital subscriber line (dsl), and fiber to the home (ftth) is crucial. You should be able to effectively communicate these technologies to our customers.
• must be a self‑starter.
• proficient in personal computer use.
• excellent interpersonal communications skills.
• regular, consistent, and punctual attendance.
• must be able to work nights and weekends: flexibility is key in our industry. You should be willing and able to work a variable schedule, including nights, weekends, holidays, and overtime as necessary.
• must be able to troubleshoot thoroughly complex business customers: you'll be dealing with a range of customer issues, including complex ones. We’re looking for individuals who can dive deep into troubleshooting to resolve these issues effectively.

if you meet these qualifications and are ready to take your career to the next level, then we encourage you to apply today and join us at clearwave as a technical assistance center agent!

• experience in the telecommunications industry supporting voice, data, and video services: previous experience in telecommunications, particularly in supporting a range of services such as voice, data, and video, would be advantageous.
• experience diagnosing pc hardware, software, operating system, and cable modem and cabling issues: a strong background in diagnosing and troubleshooting pc hardware, software, operating system, and cable modem issues will be valuable in this role.
• familiarity…